Cartier

Will come back to Boston location for additional purchases. We did not have an appointment but sales person immediately started helping us. Walked my wife through many different pieces. Great experience. We have shopped at the main 5th Ave NYC location, Grand Cayman and Heathrow Airport. Boston by far has been the best experience

Cartier one of the best store ever. I visited there last year around this time. I just walk in without a appointment. And they still find someone to help me. The lady name Betsy. She have really great service. I love it and also she help me pick the wedding ring. Even after she still help me for adjusting the ring size. She is great and Cartier is the best !

The best customer service-->thank you thank you Lauren, James, Wayne & Carmen! This is my story and thankful for the outcome due to the exceptional customer service I received. I purchased a bracelet at Cartier at Baha Mar in Bahamas and it was too small. I contacted the salesperson in Bahamas and she was rude and did not want to assist me. I was saddened by how I was treated and it was not the first time me and my husband received poor customer service from Cartier, so I decided to chat on the Cartier website. I began my chat with Elizabeth and she assisted me by connecting me to Lauren, the supervisor at the Cartier on Newbury in MA. Lauren was pleasant, apologetic and truly wanted to assist me due to my poor experience at Cartier. Lauren was not present for my appointment, but she ensured me that her staff would take care of me. Lauren wanted me to have a pleasant shopping experience at Cartier and especially since we already had several unpleasant experiences. Her staff, James, Wayne and Carmen outdid themselves. They were kind, patient and willing to assist me. My daughter was given crayons and we even sipped on champagne and chocolate during our visit with our purchase. I am grateful for Lauren, James and Wayne and their kindness and making my experience with Cartier so pleasurable. Although, her assistant supervisor who was suppose to assist us but it was extremely busy with people, but Carmen, still came to us and apologized and introduced herself. The following day Lauren communicated with me and wanted to follow up on experience and if I was happy -which I thought was so thoughtful and I personally thanked her for all of her assistance. I appreciate all the attentiveness Lauren, James, and Wayne provided me and I will be only purchasing my jewelry at this location. Everyone was outstanding and polite! Thank you so much Lauren, James and Wayne at Cartier! Your truly are AMAZING!

Sales associate Jose went out of his way to provide me an exceptional customer experience. I had ordered a ring from the online boutique for an important upcoming event and was assured by the Chicago office it would arrive in time. After tracking the status for several days I realized it would likely not arrive prior to my event. After calling the concierge team they advised that the Boston office had the ring in my size and that I could call them directly. Jose understood my concern with the timing, quickly sent me photos and video of the ring, and then overnight shipped the ring to me at no additional cost. The packaging was flawless as well! Can’t say enough good things about the experience after what could have been a major disappointment with the online purchase!

I was unaware of the time when I unexpectedly stopped in for a ring cleaning. Although it was nearing time to close and I was in yoga pants from walking the city, I was welcomed in by the pleasant woman who greeted me at the door. I never felt judged in my casual wear and was given courteous top-notch service. She even made sure to provide a cleaning kit for home use as there is no boutique in my city. Thank you for refreshing my wedding ring.